Omnitria (“we,” “our,” or “the company”), headquartered in Guadalajara,
Jalisco, Mexico, is committed to protecting the privacy of our
customers, users, and visitors. This Privacy Policy describes how we
collect, use, and protect personal information and any other data we
process in the course of our software development services.
1. Information We Collect
We may collect and process the following types of information:
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Contact Information: Includes name, email, address, and phone
number.
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Platform Usage Data: We collect information about how users
interact with our services, including usage and navigation data.
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Technical Information: Includes IP addresses, location data,
browser type, operating system, and other device-related data.
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Client-Provided Information: Any confidential or specific
information that our clients provide to us for the development of
their projects.
2. Use of Information
The information collected is used for the following purposes:
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Service Provision: We use the information to develop, implement,
and support the contracted services.
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Service Improvement: We analyze the data to improve our platforms
and personalize the user experience.
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Compliance with Legal Obligations: We process the data as required
by applicable law or to comply with requests from legal
authorities.
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Communication: We use contact information to respond to inquiries,
send product updates, and communicate changes to our policies.
3. Disclosure of Information
We do not share, sell, or disclose personal information of customers
to third parties, except in the following circumstances:
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With Service Providers: We may share information with providers
who help us provide our services, always under confidentiality
obligations.
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Legal Requirements: We will disclose information if necessary to
comply with a legal obligation, protect our rights, or respond to
a government request.
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With the Client's Consent: If the client explicitly authorizes the
disclosure of information to third parties.
4. Data Security
Omnitria implements technical and organizational measures to protect personal and confidential data against unauthorized access, alteration, disclosure or destruction. However, no system is completely secure, so we cannot guarantee the absolute security of data transmitted over the Internet.
5. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Personal data will be securely deleted when no longer needed.
6. User Rights (ARCO Rights)
In accordance with the Federal Law on the Protection of Personal
Data Held by Private Parties, users and clients in Mexico have the
following rights over their personal data:
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Access: You can request to know what personal data of yours we
have in our records.
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Rectification: You can request the correction of personal data if
it is incorrect or outdated.
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Cancellation: You can request that we delete your personal data
when you consider that it is not being used in accordance with the
principles, duties and obligations provided for by law.
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Opposition: You can object to the processing of your personal data
in relation to specific purposes.
7. Changes to this Privacy Policy
Omnitria reserves the right to update this Privacy Policy periodically. Any changes will be notified to users through our platform or by email, and will take effect immediately after publication.
8. Contact
If you have questions or concerns about our Privacy Policy or the
handling of your personal data, please contact us at:
E-mail: [email protected]
